AHIIKAAPPAREL@GMAIL.COM

MONDAY - FRIDAY 10:00 am to 17.30pm

SATURDAY - 09:00 am to 16:00

SUNDAY - CLOSED

At AHIIKAA, we are committed to delivering excellence by offering top-notch products crafted with utmost care and attention to detail. Rest assured, your order is in good hands, and we're working diligently to ensure its timely delivery to your doorstep within 10 business days.

For international orders, please note that shipping typically takes between 9 to 15 business days from the date of purchase.

Should you require any assistance or wish to obtain tracking details for your order, please don't hesitate to reach out to us via our contact page. Our dedicated team is here to assist you every step of the way.

Once again, thank you for placing your trust in us. We look forward to serving you again in the future!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ahiikaapparel@gmail.com. Please note that returns will need to be sent to the following address: 24 Fraser St, Hoppers Crossing, Victoria 3029

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ahiikaapparel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahiikaapparel@gmail.com.

• Does AHIIKAA offer international shipping?

Yes, we ship worldwide! Wherever you are, you can enjoy our meticulously crafted AHIIKAA pieces. Shipping rates and delivery times may vary depending on your location. For more details, please refer to our Shipping Information page or contact our customer support team.

• How can I care for my AHIIKAA garments to ensure longevity?

To preserve the quality and lifespan of your AHIIKAA clothing, we recommend following the care instructions provided on the garment's label. Generally, most of our items can be machine washed on a gentle cycle with similar colors and laid flat to dry. Avoid using bleach or harsh detergents, and iron on low heat if needed.